Noun
a service that provides information and assistance to the users of a computer network
Source: WordNethelp-desk
While the term "Help desk" initially implied the place where employees receive technical support relating to their organization's IT infrastructure, the scope of the term has expanded in meaning and use. Source: Internet
Help desk ticket assignment, prioritization and escalation. Source: Internet
Their Orlando Senior Help Desk provides free information and referral for seniors and their family members. Source: Internet