help desk
Noun
Meaning
a service that provides information and assistance to the users of a computer network
Source: WordNetAlternative names
help-desk
Synonyms
Hypernyms
Examples
While the term "Help desk" initially implied the place where employees receive technical support relating to their organization's IT infrastructure, the scope of the term has expanded in meaning and use.
Help desk ticket assignment, prioritization and escalation.
Their Orlando Senior Help Desk provides free information and referral for seniors and their family members.