knowledge management

Noun

Meaning

knowledge management (uncountable)

A range of practices used by organisations to identify, create, represent, and distribute knowledge.

Source: en.wiktionary.org

Examples

Knowledge management capabilities mean that: service desk agents don’t need to be super-technical, previous fixes can be reused across teams to save time, and end users can help themselves via self-service. Source: Internet

Six Best Practices for Agent Knowledge Management Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. Source: Internet

Close letter words and terms

knowledge hub Knowledge Interchange Format knowledge logic knowledge map knowledge of knowledge of objects observable in nature