Noun
knowledgebase (plural knowledgebases)
Alternative spelling of knowledge base
Questions that cannot be answered satisfactorily through web self-service can be automatically escalated to agents via email, and the resulting answers then added to the knowledgebase. Source: Internet
Get the latest versions of the software, query our knowledgebase, browse product documentation, and gain access to the latest bug fixes, security errata, and feature enhancements. Source: Internet
Help agents answer queries first time by giving them the correct information at their fingertips, for example, by a giving them access to a comprehensive, centralized knowledgebase. Source: Internet