1. turndown - Noun
2. turndown - Adjective
the act of refusing an offer
Source: WordNetthe turndown was polite but very firm Source: Internet
And if you don't want to share your space with anyone, you can have your own suite, complete with a leather armchair and separate bed, which has a full turndown service. Source: Internet
Plus, turndown service includes freshly baked cookies from the restaurant below! Source: Internet